If for any reason you are not completely satisfied, you may exchange or credit your purchase when it is returned in original condition with a 20% restocking fee from the total sales invoice. The returned/claimed /back/exchanged goods/products will be checked and the products should be in the good condition. The returned products must be in its original packaging together with its original tags and accessories, unwashed, and unaltered. If the goods/products has been used, washed or damaged by the customer, there will not be any refund.
Please note the following guidelines:
1. Requests to exchange / credit must be made within 3 working days after the item is received. 2. Return the product within 7 working days from the date received. We shall not entertain if over the duration stated. 3. Once we have checked and confirm the goods/products, customer will received their refund within 3 working days after the confirmation. 4. Unless it’s a direct fault or mistake on our side , customer will have to bear
5. Delivery fee of returning the item(s) to us. 6. Delivery fee of sending out new item(s) to customer. 7. Customer is required to top up any differences of the exchanged item, if any. 8. Exchange / credit will only be processed after the returned item has been received and verified.
Please email us at firstname.lastname@example.org if you have any questions or doubts.